Cancellation and Refund

Santushti Cancellation and Refund Policy

Santushti is committed to customer satisfaction and offers a liberal cancellation policy with the following guidelines:

Cancellations:

• Timeframe:
  • Cancellations are accepted if requested within 3-5 days of placing the order.
• Exceptions:
  • Cancellations are not possible if the order has been processed and shipped by the vendor/merchant.
  • Cancellations are not accepted for perishable items (e.g., flowers, eatables).

Refunds and Replacements:

• Perishable Items:
  • Refunds or replacements for perishable items are provided if the customer demonstrates that the product quality is unsatisfactory.
• Damaged or Defective Items:
  • Report damaged or defective items to Customer Service within 3-5 days of receipt.
  • The merchant will verify the issue before a refund or replacement is processed.
• Product Discrepancies:
  • If the received product does not match the website description or customer expectations, notify Customer Service within 3-5 days of receipt.
  • Customer Service will investigate and make an appropriate decision.
• Manufacturer Warranties:
  • For products with manufacturer warranties, customers should contact the manufacturer directly for warranty-related issues.
• Refund Processing:
  • Approved refunds will be processed within 6-8 business days.